Virtual AssistantVirtual Assistant
Jerame
ID Verified$700
per month
($4/hour)
Profile Description
I am a dynamic customer support professional with experience supporting global brands including Vodafone NZ, Frontier Airlines, Comcast, and Winc. Skilled in resolving complex technical and service-related issues while consistently enhancing customer satisfaction. Proficient in Shopify, Google Workspace, Gorgias and Zendesk, I leverage strong written and verbal communication skills to deliver accurate, timely solutions and ensure a seamless customer experience.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Chat Support Representative
Awesome CX
Feb 2022 - Nov 2023
Key Achievements:
- Respond to customer questions with empathy and accuracy - Use Gorgias and Shopify to manage tickets and provide fast, accurate support - Troubleshoot and resolve orders and customer issues related to our products
Technical Support Representative
Teleperformance
Mar 2021 - Jan 2022
Key Achievements:
- Assist in troubleshooting technical issues efficiently to ensure customer satisfaction. - Document customer interactions and maintain detailed records. - Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
Email Support Representative
Teleperformance
Feb 2018 - Dec 2021
Key Achievements:
- Assist with rebooking, rerouting, and reissuance of tickets. - Provide accurate information on flight availability, baggage rules, and travel advisories. - Resolve booking issues, complaints, and concerns in a professional manner.
Customer Service Representative
Teleperformance
Oct 2014 - Jan 2018
Key Achievements:
- Responding to inbound customer calls and emails regarding billing and account management. - Providing customers with clear explanations of billing policies and procedures. - Maintaining a high level of customer satisfaction through effective communication and problem-solving