Customer Service Representative/ Customer Service SpecialistCustomer Service Representative/ Customer Service Specialist
JENY
ID Verified$400
per month
($2/hour)
Profile Description
Good day! My name is Jeny Mea C. Anical, and for the past 5 years, I've built my career as a Customer Service Representative in the Philippines BPO industry. My core strengths lie in relationship building, data-driven problem solving, and cross functional collaboration-skills that have allowed me to consistently exceed targets while driving tangible business results. First, my ability to connect with customers on a meaningful level has been instrumental in reducing churn and fostering loyalty....
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
CUSTOMER RELATIONS OFFICER
MITSUBISHI GENSAN
May 2024 - Sep 2025
Job Responsibilities:
- Answer customer queries about vehicle status - Provides information about vehicle maintenance - Booked customer service appointment - Answers both outbound and inbound calls
CUSTOMER SERVICE REPRESENTATIVE
ALORICA TELESERVICES, INC.
Sep 2019 - Jun 2022
Job Responsibilities:
- Answers both outbound and inbound calls. - Taking post-purchases, monitor payments and shipments, and update product status
CUSTOMER SERVICE REPRESENTATIVE
iQOR DAVAO
Aug 2018 - Jul 2019
Job Responsibilities:
- Answers both outbound and inbound calls - Taking post-purchases, monitor payments and shipments, and update product status
Quick Stats
Certifications
Education
Bachelor's Degree
St. Mary's College of Tagum
2018 - 2020
High-school
La Filipina National High School
2012 - 2018