Business Travel Consultant | Zendesk | GorgiasBusiness Travel Consultant | Zendesk | Gorgias

Key Achievements:

Successfully managed end-to-end corporate travel arrangements, including domestic and international flights, hotels, rail, and ground transportation, ensuring seamless travel experiences for business clients. Maintained a high level of customer satisfaction by providing timely travel solutions, resolving itinerary disruptions, and delivering exceptional customer service in a fast-paced environment. Handled complex travel bookings and last-minute schedule changes while consistently meeting client deadlines and service level agreements (SLAs). Built strong relationships with corporate clients by understanding their travel policies, preferences, and business requirements, resulting in repeat business and long-term client retention. Utilized Global Distribution Systems (GDS) to efficiently book, modify, and manage travel reservations while ensuring fare accuracy and policy compliance. Reduced travel disruptions by proactively monitoring flight schedules, rebooking affected itineraries, and coordinating with airlines and hotels during cancellations and delays. Demonstrated excellent multitasking and problem-solving skills by managing multiple client accounts and high booking volumes without compromising service quality. Collaborated with internal teams and travel suppliers to deliver cost-effective travel solutions while maintaining accuracy and attention to detail. Consistently exceeded client expectations through effective communication, quick turnaround times, and professional handling of urgent travel requests. Developed expertise in international travel documentation, visa requirements, airline policies, and corporate travel procedures, contributing to efficient and compliant travel management.