General Virtual Assistant / Customer Service RepresentativeGeneral Virtual Assistant / Customer Service Representative
Jacquilou
$700
per month
($4/hour)
Profile Description
I am a Customer Service and Administrative professional with hands-on experience in hotel front desk operations, BPO, Amazon virtual assistance, and real estate support. Over the years, I’ve built strong communication and organizational skills by assisting clients through calls, chat, email, and SMS while ensuring accurate documentation using CRM tools such as Zoho, Odoo, Keepa, and Opera. I adapt quickly to new systems and work environments, take pride in delivering reliable and high-quality se...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
Customer Care Officer
WRLD Capital Holdings Inc
Sep 2023 - Nov 2025
Job Responsibilities:
Greeting visitors, communicate effectively with customers via various channels, including phone, email, and in-person meetings, addressing inquiries, concerns, and requests promptly and professionally. Liaise with internal teams, such as sales, marketing, and property management, to address customer needs and ensure smooth transaction processes. Maintain accurate records of customer interactions,...
Amazon Virtual Assistant
Blaze Trading Ltd
Apr 2022 - May 2023
Job Responsibilities:
Proficiency in using Amazon Seller Central and other relevant e-commerce platforms. Knowledge of e-commerce best practices, including product listing optimization, inventory management, and order fulfillment Ability to work independently in a remote environment and collaborate effectively with sellers and team members. Managing online Amazon store to optimize operations, drive sales, administrativ...
Customer Service Representative
Genpact
Mar 2020 - Apr 2021
Job Responsibilities:
Communicate effectively with customers through inbound calls, emails, chats, or social media messages from customers regarding product inquiries, service requests, billing issues, or complaints. Maintain detailed records of customer accounts, preferences, and history to facilitate follow-up communications and provide personalized assistance in future interactions. Work collaboratively with other d...
Guest Service Executive
Jumeirah Beach Hotel
Jun 2006 - Oct 2013
Job Responsibilities:
Assist guests with the check-in process, verifying reservations, collecting necessary information, and issuing room keys promptly and accurately. Offer personalized concierge services to guests, including arranging transportation, booking restaurant reservations, organizing tours or activities, and fulfilling special requests. Process guest payments, issue receipts, and handle cash or credit card...
Administrator
Montague's Cafe
Jan 2003 - Feb 2005
Job Responsibilities:
Manage the restaurant's financial activities, including budgeting, forecasting, and financial reporting. Oversee day-to-day administrative tasks, such as scheduling, correspondence, and record-keeping. Coordinate logistics for special events, private parties, or catering services, as needed. Collaborate with front-of-house and kitchen staff to maintain high standards of service and customer satisf...