Ivan

CUSTOMER SUPPORT SPECIALIST

Ivan

1,000/mo
Marikina, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Support Specialist with 4+ years of experience in crypto, web3, insurance, travel, technical support and community management. Skilled in handling inquiries via email, chat, and voice, resolving technical issues, managing communities, setting appointments, and using CRM and AI tools to deliver excellent customer experiences. Licensed Professional Teacher (LPT) with strong communication, problem-solving, and organizational skills.

Top Skills

Phone Support · 4 yearsTechnical Support · 4 yearsTicket Management · 3 yearsEmail Support · 2 yearsLive Chat Support · 2 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Technical SupportAdvanced
Ticket ManagementAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Social Media SupportIntermediate
ZendeskBeginner
Help ScoutBeginner

Work Experience

Email Support

Trustyfy

Jan 2025 - Aug 2026

Key Achievements:

Provide exceptional support through email. Assist users with dApps, crypto wallets, and blockchain-related concerns. Troubleshoot technical issues and escalate complex cases to the team. Maintain accurate records of customer interactions and provide recommendations.

Live Chat SupportTechnical SupportPhone SupportHelp ScoutEmail SupportSocial Media SupportTicket Management

Quick Stats

Age25 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationNot verified
Portfolio
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Certifications

Bachelor of Secondary Education major in English

Education

Bachelor's Degree

Nueva Ecija University of Science and Technology

2020 - 2024