Data Analyst | Team Lead | Operations/Project CoordinatorData Analyst | Team Lead | Operations/Project Coordinator
Hennesse
ID Verified$1,400
per month
($8/hour)
Profile Description
Results-driven Virtual Assistant, Executive Assistant, and Operations Professional with 9+ years of experience supporting executives, managing projects, coordinating teams, streamlining operations, and handling client-facing communications. Skilled in calendar management, stakeholder coordination, CRM administration, process improvement, reporting, data analysis, and cross-functional project execution. Proven ability to manage multiple priorities, improve workflows, and deliver results in fast-p...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Finance & Accounting
Virtual Assistance & Admin
AI & Automation
Work Experience
Energy Savings Analyst | Project Lead
GlacierGrid
Feb 2024 - Jun 2026
Key Achievements:
• Streamlined operational workflows and data entry for customer’s savings, processing savings for 100-300 locations monthly with a 99% accuracy rate. • Executed outbound emails/calls and customer outreach campaigns for utility bills, reviewing 100+ utility bills per month. • Created and maintained Standard Operating Procedures for 5+ recurring processes reducing onboarding time for new team members by 60%. • Provided administrative support to a team of 3, managing shared calendars and emails, prepared energy savings and maintained client data base for 50+ customers in Hubspot CRM, ensuring client’s 100% focus on business reviews.
Full-Desk Recruiter
NextGen Staffing Group
Jun 2023 - Dec 2023
Key Achievements:
• Generated 200+ high-quality B2B client leads and scheduled 45+ strategic appointments, directly contributing to a 15% increase in quarterly pipeline growth. • Conducted thorough contract compliance reviews for 30+ vendor agreements, ensuring 100% alignment with company standards and mitigating 100% of potential legal or financial risks. • Executed targeted cold outreach and lead qualification campaigns, converting 12% of cold prospects into qualified leads.
Team Lead
Ubiquity Global Services Inc.
Jul 2021 - Jun 2023
Key Achievements:
• Coached and spearheaded a high-performing cross-functional team of 21 of operations specialists,consistently hitting strict core KPIs and maintaining a 95-98% SLA compliance rate for 2 consecutive years. • Managed complex workforce scheduling logistics and operational onboarding for 5+ new hires for KYC verification, ensured 100% payroll compliance validation for all 21 team members reducing 90% payroll complaints. • Managed day-to-day operational workflows across the entire account, systematically resolving internal technical issues to minimize team downtime by 60%. • Served as the primary cross-departmental point of contact, seamlessly leading full-swing operations for 10 distinct teams during the Operations Manager's absence to maintain 100% SLA compliance. • Collaborated directly with the Operations Manager to design and implement performance scorecards for 100+ agents, driving a 30% increase in overall team productivity and KPI transparency.