Technical Support / Customer Service RepresentativeTechnical Support / Customer Service Representative
Hayley
ID Verified$700
per month
($4/hour)
Profile Description
Customer service professional with over 5 years of BPO experience, skilled in troubleshooting technical issues, assisting customers, and providing clear step-by-step solutions. Experienced in resolving concerns, handling customer inquiries, and documenting cases accurately. Strong communication, problem-solving, and multitasking skills, with the ability to learn new systems and provide reliable technical support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Service Representattive
Concentrix
Feb 2025 - Aug 2026
Key Achievements:
Processed provider tickets for patient eligibility and benefits verification. Reviewed coverage details and maintained accurate documentation. Handled sensitive patient information with confidentiality.
Technical Support Representative
Everise
Sep 2024 - Jan 2025
Key Achievements:
Assisted customers with technical issues by troubleshooting product and service-related concerns and providing effective solutions.
Customer Service Representative
Telepeformance
Nov 2020 - Jun 2024
Key Achievements:
Assisted US healthcare members with eligibility, benefits, claims, prior authorization, and account-related concerns.
Quick Stats
Certifications
Education
Associate's Degree
Interface Computer College
2005 - 2007