HR personnelHR personnel
Gwen
$1,000
per month
($6/hour)
Profile Description
Hello, my name is Gwen Grace Mayo. I have over 10 years of experience in BPO, administrative, and virtual support, specializing in executive assistance, CRM management, scheduling, email coordination, and data handling. I recently worked in a collaborative executive support role, which further strengthened my organization, confidentiality, and adaptability, and my role ended due to a change in management. In addition to administrative work, I am also well-suited for an HR Personnel role, partic...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
Co VA
Revenue Vessel
Jan 2025 - Oct 2025
Job Responsibilities:
• Collaborated closely with a Senior Virtual Assistant to support daily executive and operational tasks, ensuring smooth workflow and on-time task completion. • Successfully managed CRM updates, data accuracy, and record organization, improving information accessibility and reliability. • Assisted in email and calendar management, helping maintain clear communication and efficient scheduling for...
Advisor
Concentrix
Jun 2022 - Jan 2025
Job Responsibilities:
Delivered high-quality support while handling high call volumes • Resolved complex customer issues, improving satisfaction and retention • Maintained accurate records and supported team knowledge sharing • Adapted quickly to process changes, ensuring consistent service quality
Research specialist
Montecito Medical Estate
Feb 2020 - Dec 2021
Job Responsibilities:
Conducted detailed real estate and market research to support strategic decisions • Maintained accurate property and client databases, improving team efficiency • Identified high-potential properties and opportunities for revenue growth • Supported lead generation and reporting with organized, reliable data
Customer Service Support
Everise PH
Dec 2018 - Jan 2020
Job Responsibilities:
Provided high-quality customer support across multiple channels • Managed high-volume inquiries while maintaining accuracy and professionalism • Resolved complex issues, improving customer satisfaction and retention • Maintained accurate records and contributed to team process improvements
Collection voice agent
Genpact LLC
Jun 2015 - Nov 2018
Job Responsibilities:
Managed and collected overdue accounts, meeting or exceeding targets • Maintained accurate account records and handled client disputes professionally • Demonstrated negotiation skills, improving recovery rates • Contributed to process improvements and ensured KPI compliance
Executive Secretary
SM Mart Inc
Jul 2012 - Jun 2015
Job Responsibilities:
Provided executive support, including scheduling, correspondence, and calendar management • Handled confidential documents and communications with discretion • Prepared reports and presentations, ensuring professionalism • Streamlined administrative processes and assisted in meeting coordination • Developed strong cross-cultural communication skills