Social Media Management, Customer Service and EscalationaSocial Media Management, Customer Service and Escalationa
Glory
800/mo
Dumaguete City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since June 2026
Profile Description
Handled customer reviews, inquiries, and escalations across multiple social media platforms. Resolved customer concerns, managed cases through Salesforce, and coordinated with internal teams to provide effective solutions. Utilized Emplifi, TurnTo, Podium, and Outlook to support customer engagement and maintain positive brand reputation.
Top Skills
Airbnb · <1 yearCanva · <1 yearCapCut · <1 yearCold Calling · <1 yearCold Email Outreach · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Email SupportBeginner
Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner
CrispBeginner
ZendeskBeginner
Design & Creative
CanvaBeginner
CapCutBeginner
Color GradingBeginner
Marketing & Growth
Community ManagementBeginner
Real Estate Operations
AirbnbBeginner
Sales & Business Development
Cold CallingBeginner
Cold Email OutreachBeginner
NegotiationBeginner
Zoho CRMBeginner
SalesforceBeginner
Virtual Assistance & Admin
Email ManagementBeginner
Quick Stats
Age23 years
English LevelFluent
ID VerificationNot verified
Education
Associate's Degree
Negros Oriental State University
2021 - 2023