Mesdical Executive AssistantMesdical Executive Assistant

Key Achievements:

Coordinate and schedule patient appointments between families and care providers, delivering calm, HIPAA-compliant communication that reduces family stress during sensitive conversations Maintain accurate patient records and support medical billing, coding, and patient account records, helping ensure timely, accurate reimbursement and full regulatory compliance Coordinate prescription refills with pharmacies and verify patient insurance coverage and pre-authorizations, resolving coverage-related issues directly with insurers Collaborate in virtual team meetings and manage EHR data entry (JaneApp), keeping patient information organized, secure, and easily retrievable across the practice

Key Achievements:

Delivered a 90%+ same-day response rate managing 100+ daily communications for multiple C-suite leaders across time zones Reduced scheduling conflicts by 30% by managing complex, multi-stakeholder calendars for senior executives Tracked and followed up on 50+ monthly action items, keeping cross-functional projects and deadlines on schedule