Senior Technical Specialist, Virtual AssistantSenior Technical Specialist, Virtual Assistant

I worked for a tech company as a Senior Technician and Customer Retention My main responsibilities are Assisted the customer with software, hardware, and network-related issues Troubleshot and resolved complex technical issues in a timely and efficient manner Researched, analyzed, and documented customer problems and resolutions Developed and implemented customer service procedures and guidelines to improve customer satisfaction Installed and configured system software applications to meet cust... See more