VIRTUAL ASSISTANTVIRTUAL ASSISTANT
Gilcris
ID Verified$528
per month
($3/hour)
Profile Description
I have 5 years BPO experience in travel, customer service, technical support, and troubleshooting.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
AI & Automation
Content & Writing
Work Experience
Customer Service Representative
teleperformance
May 2022 - Jun 2026
Job Responsibilities:
I have extensive experience handling travel accounts, including hotel reservations and rental car services. My responsibilities included assisting customers with bookings, cancellations, modifications, refunds, and reservation inquiries. I also handled billing concerns, availability checks, travel changes, and resolved customer issues in a timely and professional manner. One of my key achievement...
TECHNICAL SUPPORT
PANASIATIC SOLUTIONS
Apr 2021 - Mar 2022
Job Responsibilities:
I have experience providing technical support over the phone, assisting customers with various technical concerns and guiding them through step-by-step troubleshooting. My responsibilities included identifying the root cause of issues, troubleshooting devices and connectivity problems, assisting with account and software concerns, and escalating complex issues when necessary. One of my key achiev...