Systems Administration, IT Project CoordinationSystems Administration, IT Project Coordination
Gideon
ID Verified$5800
per month
($33/hour)
Profile Description
COVER LETTER Gideon Langat 📧 [contact hidden] | 📞 +254 707 259 998 Nairobi, Kenya Date: October 10, 2025 Dear Hiring Manager, As a dedicated IT professional with hands-on experience supporting digital operations at the Kenya News Agency (KNA), I am applying for a Systems Administrator or IT Systems Analyst position. I am passionate about optimizing IT systems, enhancing performance, and ensuring secure, reliable technology environm...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Sales & Business Development
Marketing & Growth
Finance & Accounting
Customer Success
Work Experience
Internship
Kenya News Agency
Oct 2023 - Feb 2024
Key Achievements:
1. IT Support Intern – Kenya News Agency (KNA) Achievements you can highlight: Successfully troubleshot software, hardware, and network issues for remote users, improving system uptime and reducing downtime. Assisted in Microsoft 365 administration including account management, credential resets, and cloud data backups, enhancing operational efficiency. Contributed to digital publishing projects by ensuring smooth system performance and supporting remote content teams. Created documentation and step-by-step guides for recurring technical issues, which improved knowledge sharing and reduced repeat support requests. Achieved quick resolution times, e.g., resolving Outlook access issues within 45 minutes on average. 2. Projects / Work Samples Achievements you can highlight: Developed a cloud data backup checklist & verification process, ensuring reliable Microsoft 365 data recovery. Produced a user guide for Microsoft Teams & Outlook, enabling remote staff to efficiently adopt collaboration tools. Maintained a system troubleshooting log, identifying recurring issues and implementing preventive measures. 3. General Strengths (from Resume / Cover Letter) Demonstrated remote-first support skills using tools like AnyDesk and TeamViewer. Applied analytical problem-solving to optimize IT systems and resolve technical issues. Delivered documentation-driven solutions, enhancing knowledge transfer and team efficiency. Built a foundation in Windows Server, Active Directory, and cloud administration, ready for entry-level systems administration roles.