Gibson

Aspiring VA with 4 years BPO experience

Gibson

ID Verified
900/mo
Valenzuela City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Aspiring VA with 4 years BPO experience. Taking calls for customer service, technical support, sales and customer retention. With admin and supervisory experience of 2 years within the 4 year BPO experience.

Top Skills

Facebook Marketplace · 5 yearsTikTok Shop · 5 yearsOrder Processing · 4 yearsPhone Support · 4 yearsTicket Management · 4 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Ticket ManagementAdvanced
Technical SupportAdvanced
Email SupportBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
TableauBeginner

E-commerce & Marketplace

Facebook MarketplaceExpert
TikTok ShopExpert
Order ProcessingAdvanced

Sales & Business Development

SalesforceBeginner
Account ManagementBeginner

Work Experience

Customer Service Associate

TaskUs

May 2025 - Jan 2026

Key Achievements:

Customer retention and loyalty for home security services.

Phone SupportEmail SupportSalesforceTableauOrder ProcessingAccount ManagementTechnical SupportTicket Management

Team Leader

VXI

Oct 2024 - Mar 2025

Key Achievements:

Handling admin tasks and coaching for technical support and sales.

Phone SupportEmail SupportTicket ManagementGoogle Sheets (Advanced)Technical SupportTableauOrder ProcessingAccount Management

Subject Matter Expert

VXI

Sep 2023 - Oct 2024

Key Achievements:

Handling admin tasks and supporting associates for technical support and sales.

Phone SupportEmail SupportTicket ManagementAccount ManagementTechnical SupportTableauOrder Processing

Customer Service Associate

VXI

Nov 2021 - Sep 2023

Key Achievements:

Providing excellent customer service for technical support and sales.

Phone SupportTicket ManagementAccount ManagementTechnical SupportOrder ProcessingTableau

Quick Stats

Age27 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
EnglishConversational
ID VerificationVerified