Geremay

Customer Support | Creative VA | Virtual Assistant

Geremay

ID Verified
800/mo
Pili, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi, I’m helping business owners with customer support, social media, cold outreach, Amazon product research, Shopify product listing, and graphic design. Outside of work, I also do TikTok affiliate marketing and manage my own website for digital marketing, where I sell digital products online. I also use LinkedIn for client and company outreach, sending connections, and creating posts. In addition, I manage my own social media accounts for content creation creating short-form content for TikTok...

Skills & Expertise

Design & Creative

CanvaAdvanced
Logo DesignIntermediate
CapCutIntermediate
Video EditingIntermediate

E-commerce & Marketplace

Sales & Business Development

Data & Analytics

Customer Success

LiveChatAdvanced
Phone SupportIntermediate
ZendeskIntermediate

Content & Writing

AI & Automation

OpenAI APIBeginner
MidjourneyBeginner

Work Experience

Freelancer

Social Media

Jan 2026 - Present

Job Responsibilities:

Starting doing a content creation to social media and monitoring for more progress.

CapCutSocial Media GraphicsCanvaVideo EditingTikTok GrowthChatGPT for MarketingTikTok AdsMidjourney

Graphic designer VA

ITIS Inc.

Mar 2025 - Dec 2025

Job Responsibilities:

I’ve worked as a Graphic designer VA in a project based set up. I design digital calendars, stickers, product graphics, lifestyle mockups, and other social media visuals, like ads, posters, flyers, banners, and logos. The other tools that I used is Google Workspace such as Google drive, Google Spreadsheets, Google docs for documents. I always follow the brand preferences that match the business s...

CanvaSocial Media GraphicsBrand Identity DesignAdobe PhotoshopCapCutVideo EditingLogo DesignShopifyEtsy

Product Research/Listing

Amazon and Shopify

Oct 2025 - Oct 2025

Job Responsibilities:

I have trained experience working in Amazon for product research and Shopify where I handled product research from competitors like AliExpress and Amazon. My tasks included adding product names, descriptions, size charts, collections, and template URLs to the store. I also do keyword research, translate product details into English when needed, and create brand creatives such as single images, co...

ShopifyCanvaAmazon FBAGoogle Sheets (Advanced)

Customer Service Associate

Sutherland Global Services

Sep 2019 - Sep 2022

Job Responsibilities:

As a customer service associate, I received a complimentary awards in customer satisfaction during resolving their issues. I've handled Amazon retail and payment accounts. Managing answering inquiries through chat, email and phone. Resolving different issues, process cancellations, refunds, chargeback, unknown charges, replacements for their orders, and communicating professionally with customer...

Email SupportTicket ManagementPhone SupportTechnical SupportLiveChatZendeskLive Chat SupportCold Email OutreachOrder FulfillmentOrder Processing

Quick Stats

Age32 years
GenderFemale
English LevelConversational
ID VerificationVerified
Portfolio
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Education

Associate's Degree

STI COLLEGE NAGA

2010 - 2012