Medical Virtual Assistant

Geraldine

800/mo
Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Certified Professional Medical Virtual Assistant with comprehensive experience in medical office administration and a proven ability to support healthcare providers in delivering efficient, patient-centered care. Skilled in appointment scheduling, patient intake, EMR/EHR management, medical terminology, HIPAA compliance, insurance verification, referral coordination, prior authorization, medical records management, inbound/outbound patient communication, medical scribing, and medical transcripti...

Top Skills

Calendar Management · 7 yearsData Entry · 7 yearsDocument Management · 7 yearsLead Management · 7 yearsPhone Support · 7 years

Skills & Expertise

Customer Success

Phone SupportExpert
Ticket ManagementExpert
Lead ManagementExpert
Email SupportExpert
Technical SupportExpert
LiveChatExpert
Social Media SupportIntermediate
IntercomIntermediate

Virtual Assistance & Admin

Calendar ManagementExpert
Document ManagementExpert
Data EntryExpert
Research & Information GatheringExpert
Email ManagementExpert
Meeting CoordinationExpert
CalendlyExpert
NotionIntermediate
AsanaIntermediate
Travel PlanningIntermediate

Work Experience

Medical Virtual Assistant

5 Star Virtual Assistants

Jun 2025 - Jun 2026

Key Achievements:

-Acting as the first point of contact for patients. -Answering inbound calls and responding to patient inquiries. - Appointment scheduling, cancelling appointment, and calendar management - Verifying patient demographics and contact information (registration). -Routing calls and messages to appropriate departments or providers. -Sending appointment reminders and follow-up communications. -Providing patient support and guidance on clinic processes.

Phone SupportTicket ManagementIntercomEmail SupportEmail ManagementCalendar ManagementDocument ManagementData EntryResearch & Information GatheringCalendly

Quick Stats

Age35 years
English LevelFluent
ID VerificationNot verified