Customer Support and Sales Expert

GENALYN

ID Verified
750/mo
Iloilo, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With extensive experience in customer care, technical support, retail operations, and team leadership, I bring a proven ability to deliver exceptional service while supporting sales targets. In my career, I have consistently handled customer inquiries, resolved concerns, and contributed to revenue growth through effective communication and service excellence. My background includes people management, training, and overseeing multi-site operations within both BPO and food service industries. Thes...

Top Skills

Email Support · 4 yearsExcel (Advanced) · 4 yearsGoogle Sheets (Advanced) · 4 yearsLive Chat Support · 4 yearsPhone Support · 4 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Email SupportAdvanced
Technical SupportIntermediate

Data & Analytics

Excel (Advanced)Advanced
Statistical AnalysisAdvanced
Google Sheets (Advanced)Advanced

E-commerce & Marketplace

ShopifyIntermediate
Order ProcessingBeginner
Order FulfillmentBeginner

Sales & Business Development

B2C SalesBeginner
Warm Outreach & Appointment SettingBeginner
Sales PresentationsBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner

Quick Stats

Age44 years
English LevelConversational
ID VerificationVerified
Portfolio
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