Executive VA | CustomerSupport | Marketing | AdminExecutive VA | CustomerSupport | Marketing | Admin
Gatwiri
ID Verified$600
per month
($3/hour)
Profile Description
I am a highly organized professional with experience in administration, customer support, marketing, and project coordination. Throughout my career, I have managed calendars, scheduled meetings, handled customer inquiries, maintained records, and provided administrative support to teams and managers. My background in marketing has strengthened my communication and relationship-building skills, while my experience working remotely has taught me how to manage multiple tasks independently and effic...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Marketing & Growth
Customer Success
Design & Creative
Virtual Assistance & Admin
Work Experience
Executive Assistant VA
Virtual assistant 24/7
Aug 2024 - Dec 2025
Key Achievements:
Managed calendars, scheduled meetings, and coordinated appointments across multiple time zones. • Provided administrative support including email management, document preparation, data entry, and file organization. • Responded to customer inquiries promptly and professionally via email, phone, and chat. • Maintained accurate records, databases, and spreadsheets to support business operations. • Assisted with project coordination, task tracking, and follow-ups to ensure deadlines were met. • Conducted online research and prepared reports, presentations, and other business documents. • Managed CRM systems and updated customer information to ensure data accuracy. • Collaborated with remote teams using digital communication and project management tools. • Supported social media and marketing activities, including content scheduling and community engagement. • Handled confidential information with professionalism and maintained a high level of accuracy and attention to detail.
Customer service & Teller
Credit bank PLC
Dec 2018 - Jul 2024
Key Achievements:
Processed customer deposits, withdrawals, transfers, and other banking transactions accurately and efficiently. • Provided excellent customer service by responding to inquiries, resolving complaints, and guiding customers on banking products and services. • Assisted customers with account opening, account maintenance, and documentation requirements. • Maintained accurate transaction records and ensured compliance with banking policies, procedures, and regulatory requirements. • Balanced cash drawers and performed daily cash reconciliations to ensure accuracy and accountability. • Supported cross-selling initiatives by identifying customer needs and promoting suitable banking products and services. • Handled customer correspondence, follow-ups, and issue resolution to enhance customer satisfaction and retention. • Collaborated with branch staff and management to ensure smooth daily operations and achievement of service targets.