REVA & BookkeeperREVA & Bookkeeper

Key Achievements:

• Property Management: Support long-term rental property operations, including Section 8 housing, tenant and property record management, manage tenant/contractor communications on maintenance requests/property concerns, track lease agreements and important deadlines, maintain organized files, monitor/track payment status or balance, follow up on pending items as needed. • Transaction Coordination: Coordinate real estate transactions from contract preparation through closing ensuring timely completion of required documentation, track deadlines and contingencies, communication with sellers/buyers/Title company and other stakeholders, non-stop follow ups, maintain and organize files and statuses, update GHL files, coordinate with the entire team (wholesale deals, novation, short sales, and acquisitions) • Contract Administration: Prepare and send contracts and transaction documents/addendums via DocuSign, organize files, and maintain accurate transaction records to support timely processing. • Transaction & Stakeholder Coordination: Communicate with buyers, realtors, and other stakeholders; manage follow-ups, track transaction progress, and help ensure required documentation and deadlines are met. • Real Estate Marketing: Create and maintain off-market listings using Carrot and Sanity Studio, and promote properties through social media and online channels. • Lead Generation & Buyer Relations: Source and manage investor and buyer leads through InvestorBase, InvestorLift, MLS, and Dispo Genius; nurture relationships with cash buyers and realtors. • CRM & Database Management: Maintain organized CRM records, digital folders, and large Excel and Google Sheets databases using Podio, GoHighLevel (GHL), and Google Drive. • Email & SMS Campaign Management: Create, manage, and monitor outreach campaigns using GoHighLevel, Mailchimp, TextMagic, CallRail, and other marketing platforms. • Website & Digital Asset Management: Update property listings and website content, manage email campaigns, basic photo and video editing for property marketing and virtual walkthroughs. • Create & Maintain SOPs: Develop, document, update, and maintain SOPs for workflows, property management, transaction coordination, lead management, and marketing operations to standardize processes, improve efficiency, and ensure consistency across daily operations.

Key Achievements:

● Create a detailed work plan and identify the sequences to complete the project ● Coordinate internal resources and vendors for project execution ● Monitor the progress of the project ● Ensure all projects are delivered on-time and within the project standards ● Establish a communication schedule to update stakeholders and staff ● Ensure resource availability and allocation ● Measure project and employee performance ● Create and maintain comprehensive project documentation ● Create and maintain SOPs ● Perform risk management ● Staff the project

Key Achievements:

● Record income and expenses ● Payroll entry and calculate employees' salaries ● Categorize expenses and match bank transactions ● Create invoices and record bills ● Follow up unpaid invoices and other accounts receivables ● Pay vendor bills and process other payments/expenses ● Bank reconciliation (compare bank statement and QBO) ● Find mistakes and assure accuracy ● Generate and provide financial reports ● Manage email and other social media platforms ● Customer Service (Seller Central/Gmail/Phone)

Key Achievements:

● Provide level 2 technical support to Tier 1 agents ● Resolve technical issues – Windows operating systems and MS Office products ● Provide excellent customer support ● Process refund for service-related purchases ● Manage/Provide floor support for Tier 1 team ● Provide coaching to Tier 1 agents for product and process ● Attend Technical Triage with clients for updates/resolution ● Submit daily end of day report to manager

Key Achievements:

● Provide floor support for agents ● Take supervisor calls when the supervisor is not available ● Attend product/process calibration with clients for updates ● Resolve technical issues – internet connection, cable TV and phone line ● Tools testing and ticketing ● Submit daily end of day report to supervisor