Customer SupportCustomer Support
GALO
ID Verified700/mo
Iloilo City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$700
per month
($4/hour)
Member since September 2026
Profile Description
Results-driven Customer Engagement Specialist and Virtual Assistant with 4+ years of comprehensive BPO experience managing high-volume, multi-channel support (Voice, Live Chat, Email) across E-commerce, Travel, and Retail sectors. I specialize in technical issue resolution, account management, and logistics troubleshooting for global brands. Adept at navigating complex customer lifecycles, reducing escalations, and consistently exceeding CSAT and SLA benchmarks. Whether you need a proactive ...
Top Skills
Facebook Marketplace · 10 yearsTikTok Shop · 8 yearsSalesforce · 4 yearsAccount Management · 2 yearsInventory Management · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Facebook MarketplaceExpert
TikTok ShopExpert
Product Listing OptimizationIntermediate
Order ProcessingIntermediate
Inventory ManagementIntermediate
Sales & Business Development
SalesforceAdvanced
Account ManagementIntermediate
Virtual Assistance & Admin
Calendar ManagementIntermediate
Email ManagementIntermediate
Work Experience
Senior Frontline Support Representative
Xtendops
Oct 2023 - Sep 2026
TikTok ShopFacebook MarketplaceOrder ProcessingSalesforceProduct Listing OptimizationAccount ManagementEmail ManagementCalendar Management
Quick Stats
Age27 years
English LevelFluent
ID VerificationVerified