Franzwil

Virtual Assistant, Customer Service Representative

Franzwil

1,000/mo
Cagayan de Oro City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated and results-driven Customer Service and Virtual Assistant professional with over 6 years of experience in customer service, technical support, fraud prevention, administrative support, and client success. Skilled in handling customer inquiries, resolving complex issues, managing CRM systems, coordinating schedules, and supporting sales and business operations. Recognized for strong communication, attention to detail, and the ability to build positive client relationships while consiste...

Top Skills

Phone Support · 4 yearsCrisp · 2 yearsEmail Support · 2 yearsLead Management · 2 yearsLiveChat · 2 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Email SupportIntermediate
Social Media SupportIntermediate
Ticket ManagementIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate
ZendeskIntermediate
CrispIntermediate
LiveChatIntermediate

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
CalendlyBeginner
Monday.comBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
ClickUpBeginner

Quick Stats

Age28 years
English LevelConversational
ID VerificationNot verified