Administrative Assistant | Executive AssistantAdministrative Assistant | Executive Assistant

Key Achievements:

• Supported Enablement Managers throughout the client onboarding lifecycle, from initial preparation and readiness checks through post-onboarding support and handover. • Maintained accurate client and project records across HubSpot CRM, [link hidden], and Emapta's internal client management system. • Coordinated client access readiness, lodged job requests, tracked dependencies and deadlines, and followed up on outstanding actions with internal teams. • Monitored onboarding progress, prepared status updates, and escalated risks or delays to keep implementation milestones on schedule. • Prepared invoices and supporting documentation, validated key details, and organized complete onboarding and handover records.

Key Achievements:

• Guided new sellers through onboarding and product-listing setup for Kroger, B&Q, and Superdrug, serving as their primary point of contact through go-live. • Tracked client support activity and behavioral reporting, flagging issues early for team review and resolution. • Maintained accurate records, followed up on pending requirements, and worked effectively within structured, deadline-driven processes.

Key Achievements:

• Delivered client-facing technical support for QuickBooks Enterprise, including payroll related troubleshooting and clear, step-by-step guidance. • Resolved client issues accurately and professionally while working within service-level expectations.