RCM, Medical Biller, CSRRCM, Medical Biller, CSR
Francis
ID Verified$1,000
per month
($6/hour)
Profile Description
Healthcare Customer Service and Revenue Cycle Management professional with 3 years of US healthcare support experience, specializing in patient account resolution, medical billing, insurance verification, credit balances, and claims-related concerns. Proficient in EPIC and experienced in handling high-volume customer interactions while maintaining accuracy, empathy, and strong service quality.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Specialized Skills
Work Experience
Client Partner | Credit Balance Specialist
Access Healthcare Services
Oct 2024 - Oct 2025
Key Achievements:
Reviewed and resolved 85+ patient credit balance accounts daily, ensuring accurate adjustments and minimizing account discrepancies. Conducted detailed account investigations using hospital billing systems, EPIC, and insurance remittances (EOB/ERA). Processed refund requests for patients, insurance carriers, and third-party payers in compliance with facility and payer guidelines. Collaborated with Cash Posting, Accounts Receivable, and Insurance Follow-Up teams to resolve account issues. Maintained thorough, audit-ready documentation and supported month-end reconciliation of outstanding credit balances.
Customer Service Representative
Teleperformance PH
May 2022 - Oct 2024
Key Achievements:
Delivered professional and compassionate support to patients, healthcare providers, and internal departments. Handled high-volume patient inquiries, resolved billing concerns, and ensured accurate account updates in a fast-paced healthcare support environment. Investigated patient balances by reviewing explanations of benefits, denials, and documented account activity. Coordinated with referring physicians and insurance companies to address patient and account-related concerns. Consistently met key performance indicators, including quality assurance, productivity, and customer satisfaction metrics.