Virtual Assistant | Team Leader

FRANCHESKA

ID Verified
850/mo
Mabalacat City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a highly motivated and reliable professional with over 10 years of BPO and customer service experience, with strong skills in customer support, communication, data entry, problem-solving, and administrative tasks. While I am new to the virtual assistant role, my extensive experience has developed my ability to multitask, stay organized, manage customer concerns, and work independently. I am adaptable, detail-oriented, tech-savvy, and committed to providing high-quality support while helping...

Top Skills

Phone Support · 10 yearsEmail Support · 5 yearsExcel (Advanced) · 5 yearsGoogle Sheets (Advanced) · 5 yearsLead Management · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Lead ManagementExpert
Technical SupportIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Power BIExpert

Design & Creative

CanvaIntermediate

Sales & Business Development

Cold Email OutreachIntermediate
Cold CallingIntermediate
Warm Outreach & Appointment SettingIntermediate
Zoho CRMIntermediate

Specialized Skills

Telehealth SupportIntermediate

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Data EntryIntermediate

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified