Festus

Program Delivery & Data Quality Specialist

Festus

ID Verified
2,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Program Delivery and Data Quality professional with experience in compliance operations, custom reporting, supplier and client feedback workflows, data tracking, account reviews, and process improvement. Skilled in managing structured information, supporting program health analysis, maintaining accurate records, and collaborating with cross-functional teams to improve execution and decision-making. Strong background in Assent’s regulatory program environment, with a growing focus on AI data qual...

Skills & Expertise

Data & Analytics

AI & Automation

Customer Success

ZendeskIntermediate

Virtual Assistance & Admin

Work Experience

Program Delivery Specialist

Assent

Jan 2026 - Present

Job Responsibilities:

Supported successful delivery of client compliance programs by preparing custom reports, tracking program progress, and coordinating feedback workflows across internal teams. Improved program visibility by contributing to progress reports, supplier feedback reports, communication status reports, and program health updates. Strengthened data accuracy by processing client and supplier feedback, upda...

Excel (Advanced)SQLEmail SupportCalendar ManagementGoogle Sheets (Advanced)Ticket ManagementData EntryGoogle Analytics 4Email Management

Program Analyst

Assent

Feb 2022 - Dec 2025

Job Responsibilities:

Maintained dashboards and performance reports that supported data-driven decision-making and improved visibility into operational performance. Coordinated stakeholder meetings and cross-functional communication to support smooth execution of program and operational activities. Managed supplier and client communications, ensuring timely follow-ups, issue resolution, and improved stakeholder experie...

Email SupportCalendar ManagementEmail ManagementJiraZendeskGoogle Sheets (Advanced)Excel (Advanced)SQLTicket ManagementData Entry

Quick Stats

Age33 years
GenderMale
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

Maseno University

2012 - 2016