Virtual Assistant, customer service representative/ supportVirtual Assistant, customer service representative/ support

I worked as a customer service representative for 2 years and 2 months in an online retail account based in North America. I assist customer in tracking their orders, placing their order, creating a return mailing label for products that doesn't meet their expectations and processing refund for broken or spilled items. I also help them in adding their cards or removing them. Assist them in subscribing the subscriptions that they wanted and also cancelling them if they are not aware of or acciden... See more