Customer SupportCustomer Support
Faith
ID Verified800/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since April 2026
Profile Description
Customer Support Specialist with 6 years of experience delivering high-volume support across e-commerce, B2C, and B2B environments. Experienced in managing end-to-end customer interactions from order and fulfillment issues to complex escalations while maintaining SLA compliance and improving customer satisfaction . Skilled in CRM-driven workflows, ticket prioritization, and cross-functional collaboration with logistics and operations teams to resolve issues efficiently and reduce repeat inquiri...
Top Skills
Email Support · 6 yearsFacebook Marketplace · 6 yearsFreshdesk · 6 yearsGorgias · 6 yearsIntercom · 6 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Order ProcessingExpert
GorgiasExpert
Order FulfillmentExpert
Product Listing OptimizationExpert
ShopifyExpert
Facebook MarketplaceExpert
Customer Success
Live Chat SupportExpert
Email SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
ZendeskExpert
IntercomExpert
LiveChatExpert
FreshdeskExpert
Quick Stats
Age27 years
English LevelFluent
ID VerificationVerified
Certifications
Diploma in Customer Service
Certificate in Virtual Assistance