Customer Service RepresentativeCustomer Service Representative
Everly
$700
per month
($4/hour)
Profile Description
Accomplished and versatile Professional with 15 years of experience spanning Content Moderation, Quality & Support Analysis, and International Customer Care (US/UK). Proven track record as a Subject Matter Expert (SME) at TaskUs, driving team performance and ensuring strict policy compliance. Deeply skilled in resolving complex escalations, navigating premier hospitality reservation systems, and generating high-quality leads. Exceptionally adaptable, detail-oriented, and equipped with the cross-...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
TEAMMATE/SME/Quality Support Analyst
Lizardbear Tasking Inc. (TaskUs)
Aug 2020 - Feb 2025
Key Achievements:
● Campaign Handled: Frontier-CO Content Moderation ● Served as a Subject Matter Expert (SME) and Quality & Support Analyst (QSA) to guide teammates on campaign workflows and quality standards. ● Monitored and Moderate digital content ensuing compliance with strict platform policies and client guidelines.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines (Formerly Aegis People Support)
Mar 2013 - Aug 2020
Key Achievements:
● Campaign Handled: (US) Hilton Hotel Reservations and Customer Care ● Managed incoming reservations, booking inquiries, and customer care escalations for a premier international hospitality brand ● Maintained high performance metrics across customer satisfaction (CSAT) and quality scores
CUSTOMER SERVICE REPRESENTATIVE
Sykes Asia
Jun 2012 - Oct 2012
Key Achievements:
● Campaign Handled: (US) [link hidden] Reservations and Customer Care ● Efficiently handled customer accounts, resolved booking challenges, and provided stellar customer service.
OUTBOUND SALES SPECIALIST
Fusion BPO Inc.
Feb 2010 - May 2012
Key Achievements:
● Campaigns Handled: (UK) Consumer Money Matters (PPI Appointment Setting) and (UK) UK Lifestyle Direct (Phruit Survey) ● Conducted targeted outbound sales calls, successfully generated high-quality leads, and coordinated phone surveys for UK campaigns.
Quick Stats
Certifications
Education
High-school
San Pablo City National High School Main
2003 - 2007