Property Manager|Short Term & Long Term|Buildium ExpertProperty Manager|Short Term & Long Term|Buildium Expert

Key Achievements:

Manage daily logistics and field operations for 5+ property assets, coordinating multi trade vendors (HVAC, electrical, plumbing, and turnover crews) to achieve a 100% on time site readiness rate. Built a centralized issue triage ticketing system to dispatch specialized maintenance technicians, cutting asset repair turnaround times from 48 hours to under 12 hours. Oversee vendor SLAs, conduct pre/post work inspections, and validate job completion reports, successfully reducing rework costs by 20%. Administer central Property Management Software (PMS) platforms to track facility availability, maintenance schedules and resource allocation with zero operational downtime or scheduling overlaps. Serve as the primary escalation point for critical facility incidents, structural issues, and utility disruptions; enforce strict safety protocols and resolve 100% of high severity events within compliance standards. Manage operational budgets, vendor invoices, and damage recovery claims, securing $10,000+ in dispute reimbursements through detailed incident documentation and contract enforcement. Maintain full audit trails for asset maintenance logs, incident reports and tenant agreements using Google Workspace and management software (Buildium, Innago, and Rent Check), delivering regular operational reports to executive leadership.

Key Achievements:

Reduced emergency response times for critical property maintenance (lockouts, sudden HVAC failures, plumbing issues) by 22% during peak seasonal travel spikes by implementing localized zone mapping for emergency field techs across the Minneapolis metro area. Achieved a 15% increase in cleaning crew and field team efficiency by optimizing daily routing sequences; grouped checkout turnovers geographically and precoordinated supply kits to eliminate unit downtime between guest transitions. Boosted overall property guest satisfaction (CSAT) scores and repeat booking potential by 30%; standardized an automated post stay follow up protocol and dispatched off season preventative maintenance sweeps to secure five star guest reviews.

Key Achievements:

Maintained 100% operational deployment across premium Manhattan and Long Island City units during critical winter weather events; proactively restructured dispatch calendars based on real time weather alerts to prioritize emergency heating failures. Improved property issue resolution rates by 18% by systematically matching incoming maintenance tickets to local vendors based strictly on technical certifications and asset requirements, cutting unnecessary trip fees and secondary guest disruptions. Reduced billing to payout cycle times by 25% by launching a digital post job dispatch wrap up protocol requiring turnover crews and vendors to instantly submit digital job logs, inventory lists and photo completions upon departure.