OPERATION SPECIALIST - CUSTOMER SUPPORT & VA)OPERATION SPECIALIST - CUSTOMER SUPPORT & VA)
Elias
ID Verified$500
per month
($3/hour)
Profile Description
Customer support specialist and virtual assistant with a BSc in Information Technology and over two years of front-line technical support experience. At P-NET, a fibre internet provider, I resolved customer issues by phone and remote support, managed tickets from first contact to resolution, and escalated complex cases with clear diagnostic notes. As a freelance virtual assistant on platforms such as Fiverr, I have supported clients of different nationalities, adapting quickly to new tools, work...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Part Time - Tutor (ICT & Business)
Target Worth Institute Kuwait
Jan 2022 -
Job Responsibilities:
-Delivered one-to-one ICT and business tuition, tracking progress and adapting lesson plans to identified gaps. -Verified student eligibility for special programmes and maintained records for 800+ students across three years with full compliance. -Taught business studies, translating complex concepts into practical, accessible material for diverse learner groups. -Produced lesson plans, study g...
Technical Support Representative
P-NET Pearl Speed Technologies (High-Speed Fibre Internet Service Provider)
Feb 2024 - Jul 2026
Job Responsibilities:
-Provide first-line technical support to residential and business customers, resolving internet connectivity, performance, and equipment issues through phone, remote, and on-site support. -Diagnose and troubleshoot LAN/WAN, fibre, router, ONT, and Wi-Fi issues by identifying whether faults originate from customer equipment, network infrastructure, or service lines. -Configure, reset, and optimiz...
Assitant Operations Manager
Zaytonn Cleaning Company
Mar 2019 - Sep 2021
Job Responsibilities:
- Managed the day-to-day operations of a residential and commercial cleaning business, ensuring the efficient delivery of cleaning services across multiple client locations. - Handled client inquiries via phone and messaging, assessed service requirements, prepared quotations, scheduled appointments, and maintained strong customer relationships. - Planned daily and weekly work schedules, assigne...
ATTACHEE IT/TELECOMMUNICATION
KENYA POWER & LIGHTING COMPANY
Jan 2019 - Apr 2019
Job Responsibilities:
-Troubleshot WAN and LAN faults and carried out routine network maintenance across a large corporate site. -Installed, configured and updated enterprise software for staff, including SAP, ICS, FDB, Q Pulse, TMS, Itron, DCS, VPN clients, LAN Support System and MS Office / Outlook. -Supported telecommunications infrastructure spanning IP telephony, fibre optic systems, VHF radio, SCADA and PABX....
Quick Stats
Certifications
Education
Bachelor's Degree
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
2016 - 2020
High-school
IKUU BOYS' HIGH SCHOOL
2011 - 2015