Virtual Assistant/Technical Assistant/IT SupportVirtual Assistant/Technical Assistant/IT Support
Edward
$800
per month
($5/hour)
Profile Description
Detail-oriented and reliable IT & Operations professional with over 3 years of hands-on experience supporting digital systems, managing data, and providing end-user and customer support. Proven ability to manage platforms, maintain accuracy, and support day-to-day operations in fast-paced environments. Highly organized, visually attentive, and tech-savvy—well suited for a long-term Shopify Virtual Assistant role in a DTC e-commerce business.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
E-commerce & Marketplace
Marketing & Growth
Finance & Accounting
Data & Analytics
Work Experience
IT Officer/Supervisor
Africalive Limited
Nov 2024 - Dec 2025
Key Achievements:
Manage and maintain digital systems and platforms used in daily operations, ensuring accuracy and uptime. Handle data updates, system organization, and reporting to support management decision-making. Coordinate user support requests, troubleshoot issues, and ensure timely resolution. Supervise operational workflows, ensuring tasks are completed accurately and on schedule.
IT Support Intern
Nursing Council of Kenya
Feb 2022 - Feb 2023
Key Achievements:
Provided frontline support for system users, including email support and issue resolution. Assisted in managing databases, records, and internal systems with a strong focus on accuracy. Supported system updates, documentation, and reporting.
IT Support
Mukurweini Wakulima Dairy Limited
Sep 2019 - Dec 2020
Key Achievements:
Supported daily operations through data entry, system monitoring, and user assistance. Helped maintain inventory-related records and ensured consistency across systems. Assisted with troubleshooting, documentation, and process improvement.