Virtual Assistant | Admin SupportVirtual Assistant | Admin Support

Key Achievements:

Coordinated day-to-day operations for official ticketing and visitor-information websites serving major European attractions, including Bran Castle and the Neuschwanstein Experience.  Managed scheduling, onboarding, and operational follow-ups for clients, partners, and team members, keeping key activities on track and meeting 96% of deadlines.  Handled customer and partner enquiries through email, WhatsApp, and internal platforms, responding within 2 hours on average and resolving 95% of requests without escalation.  Supported the customer journey by clarifying ticketing and visitor-information questions, tracking unresolved cases, and coordinating timely handoffs to the appropriate team.  Maintained task boards, spreadsheets, and shared records to monitor priorities, enquiry status, and operational actions, helping reduce overdue tasks or follow-ups by 60%.  Used AI tools and templates to prepare routine documentation and streamline repeatable admin tasks, saving approximately 10 hours per week while checking outputs for accuracy and consistency.

Key Achievements:

Coordinated student and family communications, answering enquiries through multiple channels and responding within 24 hours on average. Page 2  Scheduled and updated 200+ lessons per week, helping tutors and families stay informed and reducing scheduling conflicts by 25%.  Maintained accurate student records, attendance logs, and tracking spreadsheets for 150 students, improving access to up-to-date information.  Guided 80+ new students or families through onboarding, explaining processes, collecting required details, and coordinating a smooth start.  Resolved routine questions and service issues by identifying next steps and following through with families and tutors, closing 98% of cases within 72 hours.

Key Achievements:

* Managed and prioritized 100+ emails and enquiries weekly, drafting professional responses and ensuring timely follow-up for internal and external contacts. * Coordinated 30+ meetings per month, managing calendars, scheduling appointments, preparing agendas and materials, and communicating meeting details to attendees. * Provided proactive administrative support by coordinating 20+ events, appointments, and service requests while keeping schedules, tasks, and resources organized. * Maintained accurate digital files, records, and administrative documents, reducing document retrieval time by 85% and improving overall workflow efficiency. * Supported day-to-day operations through effective task coordination, document organization, scheduling, and follow-up, helping ensure priorities were completed smoothly and on time. * Handled multiple competing priorities with strong attention to detail, professionalism, and confidentiality while supporting busy teams