customer support agentcustomer support agent
Edgar
460/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU timezone
$460
per month
($3/hour)
Member since August 2026
Profile Description
Results-driven Technical Customer Support Agent with 3+ years of experience in high-volume environments, specializing in technical troubleshooting, CRM platforms, and case management. Proven track record of handling 221+ weekly tickets with 92–95% SLA compliance while elevating team QA scores by 5–8 points through structured triage workflows and standardized documentation. Adept at reducing resolution times by 20%, cutting new-agent onboarding time by 25%, and delivering empathetic, first-call r...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportAdvanced
LiveChatAdvanced
Phone SupportIntermediate
Ticket ManagementIntermediate
Email SupportIntermediate
IntercomIntermediate
Technical SupportBeginner
ZendeskBeginner
CrispBeginner
Software Development
HTML5/CSS3Beginner
WordPress DeveloperBeginner
Virtual Assistance & Admin
Email ManagementBeginner
Data EntryBeginner
Personal Assistant ServicesBeginner
JiraBeginner
NotionBeginner
Content & Writing
Quick Stats
Age25 years
GenderMale
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications
Programing and web design
Customer Success Manager