Customer service support, Network operations officerCustomer service support, Network operations officer
Samuel
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer-focused with strong service, admin, and coordination skills, ensuring efficient daily operations.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Work Experience
Network Operations Centre(NOC) officer
Netis Ghana
Jun 2019 - Jun 2025
Job Responsibilities:
Monitored core and access network to ensure uptime and service availability for enterprise clients. Provided real time incident response and coordinated technical teams to resolve faults,minimizing downtimes. Interfaced with corporate clients and ISPs to resolve service issues efficiently and within SLA. Produced daily, weekly and monthly reports for management to support performance tracking...
Field maintenance officer -Internship
Ericssson AA
Jan 2018 - Jan 2019
Job Responsibilities:
Troubleshooting of Ericsson 2G( 2000 and 6000 series RBS cabinet) Replacing of failed hardware on both the 2G and 3G cabinet
Quick Stats
Certifications
Education
Certificate
ALX Africa
2024 - 2024
Certificate
ALX Africa
2023 - 2023
Bachelor's Degree
Ghana Communication Technology University
2012 - 2016