Dray

Freelance, Tech Support

Dray

500/mo
Philippines
Looking for Part-time
4 hours/day
Availability: EU / Asia timezone

Profile Description

Technical Support Representative 1. Keeper Security (Password Manager) - 13 months Call/Email/Chat 2. Telstra Telecommunication Australia - 9 months Calls/Email/Chat 3. Verizon Telco - 7 months Calls with Sales Support 4. Comcast Telco - 6 months Calls 5. Blink CCTV (Amazon Product) - 6 months Calls/Email (Support International Customers) Freelance 1. Facebook Page Creator for Local Politicians

Skills & Expertise

E-commerce & Marketplace

Content & Writing

Software Development

WebflowBeginner

Customer Success

Email SupportIntermediate
Live Chat SupportIntermediate
Ticket ManagementIntermediate
IntercomBeginner
ZendeskBeginner
LiveChatBeginner

Design & Creative

CanvaBeginner

Marketing & Growth

Sales & Business Development

Zoho CRMIntermediate

Work Experience

Facebook Page Creator

Freelance

Jan 2018 - Present

Job Responsibilities:

I create different Facebook page of anyone for there Political will or Business side. I provide assistance how to manage the page as well and create content to the page. I also provide them ideas how to catch engagement for Facebook ads or organic way for growing the page everyday.

Facebook MarketplaceProduct DescriptionsCreative WritingSocial Media SupportCommunity ManagementMeta Ads (Facebook/Instagram)Facebook Business ManagerCanva

Tech Support Rep

Task Everyday

Sep 2024 - Apr 2025

Job Responsibilities:

Blink (Motion Camera from Amazon) We provide the troubleshooting of each devices and also how to process or install the camera then connect to a WiFi. If the camera device is not working at all, we assist them in how to return or replace the device. We support through calls and emails.

Email SupportPhone SupportOrder ProcessingAmazon FBATechnical Support

Tech Support Rep

Teletech

Jun 2022 - Jan 2023

Job Responsibilities:

Verizon ( provide Sales pitch) Typical troubleshooting for most customers that has problem with the internet connection, cable tv and phone services also customers having concern with their security cameras and other gadgets that connects with the internet. I become part of the Top 8 agent out of 200+ for 2 consecutive months with no late or absences.

Phone SupportTechnical SupportTicket Management

Tech Support Rep

Fusion BPO

Jan 2020 - Feb 2021

Job Responsibilities:

Keeper Security ( Password Manager ) Provide assistance in troubleshooting the App/Software to the customer. Also, informed them to have a subscription so that if customer is accidentally deleted the password or deleted the app, we could probably assist them to recover the information that is stored in the Cloud Storage. We support to all international clients.

Email SupportLive Chat SupportPhone SupportTechnical SupportEmail CopywritingWebflow

Tech Support Rep

Concentrix

Jul 2019 - Jan 2020

Job Responsibilities:

We support any calls from Comcast subscribers. We help them fix the internet connection or set a tech visit for a customer that badly need assistance in checking the internet wire or the modem that needs to be replaced if found broken.

Technical SupportPhone SupportTicket Management

Tech Support Rep

Accenture

Jul 2017 - Apr 2018

Job Responsibilities:

We support Business Owners that needs our assistance in having a phone number and internet tap in every corner for the whole building or for the whole company offices. This is Telstra Business from Australia and we also support customers from New Zealand that has a contract from Telstra.

Email SupportLive Chat SupportPhone Support

Quick Stats

Age34 years
GenderMale
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

Consolatrix College of Toledo City

2008 - 2014