Virtual Assistant , Technical SupportVirtual Assistant , Technical Support
Diana
1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,500
per month
($9/hour)
Member since May 2026
Profile Description
I am a Remote Technical Customer Support Specialist with over 4 years of experience supporting customers across email, chat, and phone. I have a strong background in both IT support and customer service, which allows me to resolve technical and non-technical issues efficiently while maintaining a high level of customer satisfaction. In my previous roles, I have: • Supported 100+ users across multiple platforms • Resolved hardware, software, and account-related issues • Managed tickets using CR...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Email SupportBeginner
Technical SupportBeginner
Video SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
Social Media SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
FreshdeskBeginner
CrispBeginner
Customer.ioBeginner
IntercomBeginner
Help ScoutBeginner
LiveChatBeginner
Data & Analytics
Excel (Advanced)Beginner
Python (Pandas/NumPy)Beginner
SQLBeginner
MetabaseBeginner
Google Analytics 4Beginner
Design & Creative
Adobe XDBeginner
Design SystemsBeginner
Adobe PhotoshopBeginner
Adobe IllustratorBeginner
Adobe InDesignBeginner
CanvaBeginner
Adobe Premiere ProBeginner
CapCutBeginner
Quick Stats
Age27 years
GenderFemale
English LevelFluent
ID VerificationNot verified