Virtual Assistant, Social Media Manager,Technical SupportVirtual Assistant, Social Media Manager,Technical Support
Deisy
ID Verified$1,000
per month
($6/hour)
Profile Description
I’m a professional product support analyst with over 7 years of experience in customer service and technical support. I have experience supporting RealPage (formerly OnSite), along with over 4 years of experience in social media, chatting, and email support. I’m focused on providing clear, friendly, and reliable support while making sure every client feels heard and assisted.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Social Media Manager, Sales, Chat and Email Support
Freelance
Dec 2023 - Aug 2026
Key Achievements:
I have been working as a Freelance Social Media Manager, Sales Representative, and Email and Chat Support Specialist. In this role, I provide independent remote services across digital operations, focusing on content strategy, audience engagement, real-time customer assistance, and driving sales conversions for various clients.
Product Support Representative
RealPage, Inc.
Jun 2022 - Dec 2023
Key Achievements:
RepresentativeProvided technical support to clients,which requires a how-to session andwalkthrough in various RealpageSoftware-SaaS platforms, includingOnesite Leasing and Rents, OnesiteDocument Management, Unified Platform,Unified Amenities, and Customer Portal.RepresentativeProvided technical support to clients,which requires a how-to session andwalkthrough in various RealpageSoftware-SaaS platforms, includingOnesite Leasing and Rents, OnesiteDocument Management, Unified Platform,Unified Amenities, and Customer Portal.
Technical Support Specialist
Accenture Inc.
Dec 2020 - Jun 2022
Key Achievements:
Provide professional technical support by troubleshooting hardware, software, networking, and product-related issues. Identify and resolve customer concerns, de-escalate difficult situations, and ensure timely follow-ups and appropriate escalations when needed.
Customer Support Representative
Eperformax Contact Centers
Jan 2016 - Dec 2020
Key Achievements:
Ensuring that the company delivers high-quality customer service. Handling customers' complaints and concerns. Focused on resolving issues as quickly as possible. Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud. Review and research evidence/documents to analyze the overall fact pattern of the claim. Help clients to maintain their accounts safe and secure. Suspend and Restricts accounts once proven as fraud. Impost company policies about products and maintain their security. Help clients review products and report any suspicious activities on them.