Virtual AssistantVirtual Assistant

Job Responsibilities:

• Assisted customers via live messaging with account, billing, plan, and device troubleshooting questions. • Delivered fast, friendly, and accurate support while maintaining the client’s upbeat Un-carrier brand voice. • Resolved issues, recommended products or services when appropriate, and documented interactions in company systems.

Job Responsibilities:

• Conducted in-depth testing to identify bugs, glitches, and performance issues. • Checked gameplay across levels and features, reached required in-game milestones, and completed assigned testing. • Provided detailed feedback to developers on game mechanics, user interface, and overall player experience.

Job Responsibilities:

• Assisted customers with account setup, login support, and minor computer troubleshooting. • Handled administrative tasks including inventory updates and filing. • Maintained and repaired rental computers and network systems to keep equipment functional, secure, and ready for use.

Job Responsibilities:

• Managed and resolved player support issues by owning each case and delivering timely, accurate, respectful responses. • Logged activities and customer interactions in the internal ticketing system to document cases and track issues efficiently.

Job Responsibilities:

• Created and verified data tags for AI model training, ensuring accuracy and relevance in freight-document processing. • Provided regular stakeholder updates and performed quality checks to maintain the credibility of AI-generated tags.