Experienced Virtual Assistant | 10+ Years Customer Support &Experienced Virtual Assistant | 10+ Years Customer Support &
Davy
ID Verified$600
per month
($3/hour)
Profile Description
I have over 10 years of experience working in the BPO industry as a customer support professional. I am now transitioning into virtual assistance, where I can use my skills in email management, customer service, CRM handling, and administrative support. I am very organized, dependable, and capable of handling tasks independently. I always ensure accuracy and timely completion of work. Skills & Services * Virtual Assistance * Email & Calendar Management * Customer Support (Chat/Email/Phone) * C...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Sales & Business Development
Finance & Accounting
Design & Creative
Work Experience
Customer Service Specialist
Vista
Jan 2020 - Aug
Job Responsibilities:
Pioneered customer service strategies, excelled in graphic design to enhance brand presence, and built lasting client relationships through personalized service at a leading Australasian Printing Services company.
Virtual Assistant/Business Development Representative
royalty group
Jan 2024 - Sep 2026
Job Responsibilities:
Led lead generation and boosted sales, converted prospects into loyal customers, expanded the client portfolio, and consistently exceeded sales targets.
Customer Service Specialist
Concentrix BPO
Oct 2021 - Jan 2024
Job Responsibilities:
Led customer support operations for Razer Electronic Device in Asia Pacific, implementing CRM tools, promoting a customer-centric culture, resolving complex issues, and optimizing workflows to enhance service quality and efficiency.
Customer Service Specialist
TELUS International
Apr 2017 - Dec 2019
Job Responsibilities:
Led the development of a customer loyalty program at TELUS, enhancing retention and satisfaction while excelling as a Tier III Customer Service Representative in upselling and troubleshooting telecommunication products.
Customer Service Representative
CSS Corp ICT Services
Dec 2015 - Mar 2017
Job Responsibilities:
Expert in Roku universal billing and customer service, skilled in troubleshooting and proficient in both chat and phone support.
Customer Service Representative
Teleperformance
Jan 2013 - Dec 2015
Job Responsibilities:
Proficient Customer Service Representative with expertise in Universal Billing and basic troubleshooting skills for a leading Australian telecommunications company.
Customer Service Representative
IBM
Nov 2010 - Dec 2012
Job Responsibilities:
Improved customer service at United Airlines/Continental, enhancing satisfaction, resolving conflicts, and promoting customer-first approach to strengthen loyalty and efficiency.
Quick Stats
Education
Bachelor's Degree
Liceo De Cagayan University
2001 - 2005