Customer Service Expert and Digital Marketing Certified

Dan

1,000/mo
City of Biñan, Philippines
Looking for Full-time
8 hours/day
Availability: EU / Asia timezone

Profile Description

I’m an Operations and Digital Professional with 9+ years of BPO experience, including 3+ years in team leadership across customer service, technical support, fraud operations, and AI-supported technology. My strengths include **team leadership, KPI management, performance coaching, customer experience, technical support, project coordination, and process improvement**. I also bring hands-on experience as a **part-time Social Media Manager for the Biñan Youth Performance Council**, complemented ...

Top Skills

Email Support · 10 yearsPhone Support · 10 yearsExcel (Advanced) · 5 yearsGoogle Sheets (Advanced) · 5 yearsB2C Sales · 4 years

Skills & Expertise

Content & Writing

CopywritingBeginner
Creative WritingBeginner

Customer Success

Phone SupportExpert
Email SupportExpert
Live Chat SupportAdvanced
LiveChatAdvanced
Technical SupportAdvanced
Social Media SupportIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Power BIAdvanced

Design & Creative

Adobe IllustratorIntermediate
Adobe PhotoshopIntermediate
CanvaIntermediate

Finance & Accounting

AML/KYCIntermediate
Risk ManagementIntermediate

Marketing & Growth

Content MarketingIntermediate
Google AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
Instagram GrowthBeginner
TikTok GrowthBeginner
Community ManagementBeginner
Social Media AnalyticsBeginner
HubSpotBeginner
Hootsuite/BufferBeginner

Sales & Business Development

B2C SalesAdvanced
SalesforceIntermediate
Cold CallingBeginner

Specialized Skills

Performance ManagementAdvanced
Coaching & MentoringAdvanced
OnboardingIntermediate

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Data EntryAdvanced
Monday.comBeginner

Work Experience

Part Time - Social Media Manager

Biñan Youth Performance Council

Jan 2023 - Aug 2026

Key Achievements:

Handled Social Media for a Community based Theater Group, Content Management, Community Engagement and approval for Social Media Platforms such as Facebook, Instagram and Tiktok.

Creative WritingSocial Media Support

Sr. Operations Representative

Capital One

Jan 2024 - Aug 2026

Key Achievements:

Handled KYC and AML, also handled Customer due diligence.

Phone Support

Quick Stats

Age35 years
English LevelConversational
ID VerificationNot verified
Portfolio
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