Customer Service Expert and Digital Marketing CertifiedCustomer Service Expert and Digital Marketing Certified
Dan
ID Verified$1,000
per month
($6/hour)
Profile Description
I’m an Operations and Digital Professional with 9+ years of BPO experience, including 3+ years in team leadership across customer service, technical support, fraud operations, and AI-supported technology. My strengths include **team leadership, KPI management, performance coaching, customer experience, technical support, project coordination, and process improvement**. I also bring hands-on experience as a **part-time Social Media Manager for the Biñan Youth Performance Council**, complemented ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Part Time - Social Media Manager
Biñan Youth Performance Council
Jan 2023 - Aug 2026
Job Responsibilities:
Handled Social Media for a Community based Theater Group, Content Management, Community Engagement and approval for Social Media Platforms such as Facebook, Instagram and Tiktok.
Sr. Operations Representative
Capital One
Jan 2024 - Aug 2026
Job Responsibilities:
Handled KYC and AML, also handled Customer due diligence.