Dagny

Virtual Assistant

Dagny

ID Verified
1000/mo
Cagayan de Oro City, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

Resourceful and dedicated professional with experience as a Virtual Assistant, Customer Service Specialist, and Administrative Assistant across travel, corporate, and government sectors. Skilled in administrative support, client communication, data management, and report preparation, with a strong ability to adapt to diverse tasks and fast-paced environments. Known for delivering organized, high-quality work and providing exceptional service, highlighted by receiving the Zebra Top Performer 2023...

Top Skills

Canva · 3 yearsCapCut · 3 yearsExcel (Advanced) · 3 yearsGoogle Sheets (Advanced) · 3 yearsEmail Support · 2 years

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
Email SupportIntermediate
FreshdeskIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

Design & Creative

Adobe PhotoshopIntermediate
Adobe InDesignIntermediate
Adobe IllustratorIntermediate
CanvaAdvanced
CapCutAdvanced

Sales & Business Development

B2B SalesIntermediate
Cold Email OutreachIntermediate
Proposal WritingIntermediate
Sales PresentationsIntermediate
B2C SalesIntermediate
SalesforceIntermediate

Marketing & Growth

Meta Ads (Facebook/Instagram)Intermediate

Work Experience

Executive Virtual Assistant

Simply Select

Jun 2025 - Dec 2025

Key Achievements:

Served as an Executive Virtual Assistant for a luxury travel agency, providing high-level administrative support, client coordination, and travel planning assistance to ensure seamless premium service experiences.

CanvaEmail SupportB2B Sales

Database Management Officer/Admin Assistant

DENR - Environmental Management Bureau 10

Sep 2024 - Sep 2025

Key Achievements:

Monitored report submissions, maintained records, and assisted in data collection and preparation of technical and accomplishment reports

Email SupportPhone SupportExcel (Advanced)Google Sheets (Advanced)CanvaProposal Writing

Customer Care Ambassador

Support Zebra

Nov 2022 - Mar 2024

Key Achievements:

Provided comprehensive client support for corporate credit cards, ensured data security, mentored new hires, and earned the Zebra Top Performer 2023 Award for service excellence.

Live Chat SupportPhone SupportEmail SupportB2B SalesCold Email OutreachSalesforce

Telephone Sales Representative

Abyss Virtual Assistant Services

May 2022 - Nov 2022

Key Achievements:

Supported drivers in freight booking and delivery coordination, monitored ETAs, and consistently met commission targets through strong performance and communication

Live Chat SupportPhone SupportEmail SupportGoogle Sheets (Advanced)Excel (Advanced)Cold Email OutreachB2C SalesB2B Sales

Quick Stats

Age26 years
English LevelFluent
ID VerificationVerified
Portfolio
🔒

Certifications

EF SET Certificate