Appt Setter, Lead Generation & Email MarketingAppt Setter, Lead Generation & Email Marketing

Key Achievements:

Key Achievements Consistently generated and qualified potential leads through outbound calls. Successfully scheduled appointments with qualified prospects for software investment opportunities. Maintained accurate CRM records and ensured timely follow-ups with prospects. Effectively handled objections and built rapport with potential clients. Key Responsibilities Conducted outbound calls to prospective clients using provided lead lists. Qualified prospects based on their needs, interests, and suitability for software investment opportunities. Scheduled appointments between qualified prospects and the sales team. Followed up with leads to maintain engagement and improve appointment conversions. Updated and maintained accurate customer information in the CRM. Handled customer questions and objections professionally. Worked toward daily and weekly appointment-setting targets.

Key Achievements:

Key Achievements Consistently exceeded the target of 1 appointment per day or 5 per week. Successfully engaged and qualified potential customers through outbound calls. Maintained consistent performance while working remotely with minimal supervision. Built rapport with prospects and handled objections professionally. Key Responsibilities Made outbound calls to prospective customers for debt consolidation services. Qualified leads based on customer needs and eligibility. Scheduled appointments for qualified prospects. Followed up with leads to improve appointment conversion. Updated and maintained accurate customer information in the ReadyMode dialer/CRM. Handled objections and provided clear information about the service. Met and consistently worked toward daily and weekly performance targets.

Key Achievements:

Key Achievements Consistently generated and qualified new B2B leads through cold calling and targeted outreach. Managed 200–250 outbound calls and 100–150 marketing emails weekly. Successfully generated interest from hotels, motels, real estate companies, property managers, and home staging businesses. Secured qualified prospects and scheduled follow-ups with potential clients. Helped expand the company’s B2B prospect pipeline through consistent lead generation and email campaigns. Key Responsibilities Conducted B2B cold calls to potential clients across NSW, VIC, and QLD. Identified and qualified prospects based on their business needs and potential purchasing requirements. Promoted HEQS Wholesale’s furniture products and wholesale services. Created and sent targeted email marketing campaigns featuring product catalogues and promotions. Followed up with interested prospects to nurture leads and move them toward potential sales. Maintained accurate lead and prospect information for effective follow-up. Coordinated prospect visits to showrooms and warehouses when appropriate. Built relationships with businesses in the hospitality, real estate, property management, and home-staging industries.

Key Achievements:

Key Achievements Consistently achieved and exceeded monthly sales targets, maintaining 10–12% sales performance. Successfully diagnosed and resolved technical issues for U.S. customers. Effectively promoted and sold Home Device Protection to customers with Wi-Fi-connected smart home devices. Maintained high-quality customer service while balancing technical troubleshooting and sales objectives. Key Responsibilities Provided technical support and troubleshooting for U.S. customers experiencing device and connectivity issues. Assisted customers with device installation, setup, usage, maintenance, and basic troubleshooting. Identified customer needs and recommended appropriate products and protection plans. Promoted and sold Home Device Protection for eligible smart home devices. Handled customer concerns professionally while providing clear and accurate solutions. Documented customer interactions and service details accurately. Met daily and monthly performance, sales, and customer service targets.

Key Achievements:

Key Achievements Provided reliable customer support for U.S. PayPal customers while maintaining professionalism and accuracy. Successfully handled account concerns, disputes, claims, and security-related account limitations. Assisted customers with resolving financial and account-related issues efficiently. Maintained strong customer service performance while handling sensitive account information. Key Responsibilities Assisted U.S. customers with PayPal account inquiries and concerns. Handled disputes, claims, transactions, and account limitations related to security concerns. Reviewed customer accounts and provided appropriate solutions based on company policies. Guided customers through account-related processes and resolutions. Protected customer information while following security and verification procedures. Documented customer interactions accurately in the system. Maintained professional communication and delivered quality customer service.

Key Achievements:

Key Achievements Provided efficient customer service to U.S. customers while maintaining professionalism and accuracy. Successfully handled a wide range of account, billing, and technical concerns. Assisted customers with plan changes, device upgrades, payments, and account management. Effectively resolved customer concerns while maintaining a positive customer experience. Key Responsibilities Assisted U.S. customers with Boost Mobile account inquiries and concerns. Managed customer accounts, including plan changes, upgrades, payments, and password resets. Provided basic troubleshooting for calls, text messaging, mobile data, and internet connectivity. Explained available plans, promotions, and services based on customer needs. Addressed billing and account-related concerns and provided appropriate resolutions. Followed security and verification procedures when accessing customer accounts. Documented customer interactions accurately and followed company policies and procedures.