Chat moderator, Virtual AssistantChat moderator, Virtual Assistant
Cristina
ID Verified$800
per month
($5/hour)
Profile Description
I am a detail-oriented administrative and customer service professional with extensive experience in remote support, data management, and client communication. I have worked in roles involving customer inquiries, record keeping, compliance review, invoicing support, and inventory management. With strong proficiency in Microsoft Office and Google Workspace, excellent attention to detail, and a proven ability to learn new systems quickly, I am reliable, adaptable, and committed to delivering accur...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Content & Writing
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Chat Moderator
Freelance
May 2022 - Oct 2025
Job Responsibilities:
•Monitored chats and online communities to uphold community guidelines and address inappropriate content. •Used moderation tools to detect, flag, and resolve issues in real time. •Managed online conversations across multiple platforms with consistency and professionalism. •Responded promptly to user inquiries and escalated issues when needed. •Helped improve moderation processes and community poli...
Owner & Operator
Heaven-Sent Jade Whiteboard and School Supplies
Nov 2014 - Mar 2022
Job Responsibilities:
•Developed and implemented business strategies to grow revenue and reach new customers. •Handled budgeting, inventory, and financial recordkeeping. •Built and maintained strong relationships with clients, suppliers, and partners. •Ensured smooth and efficient workflow to meet business goals.
Amazon Virtual Assistant
ConnectBuy
Nov 2014 - Jun 2015
Job Responsibilities:
Researched and identified potential products for listing under the company's Amazon store to expand the product catalog. •Created and optimized product listings on Amazon, ensuring accurate descriptions, pricing, and categorization. •Processed and fulfilled customer orders efficiently, maintaining high accuracy and timely delivery. •Assisted in monitoring product performance and customer feedback...
Chat Associate / Technical Support Representative
Teletech
Oct 2009 - Oct 2014
Job Responsibilities:
•Assisted customers via chat with technical issues, account questions, and product concerns. •Troubleshot hardware, software, and connectivity problems quickly and accurately. •Provided step-by-step guidance while maintaining professional and friendly communication. •Escalated complex issues to higher support teams and ensured proper follow-up. •Recorded customer interactions and issues in the sys...
Claims Auditor / Claims Analyst
Accenture, Inc.
Apr 2007 - Mar 2009
Job Responsibilities:
Reviewed and verified health insurance claims for accuracy and compliance with company policies. •Checked member information, coding, and coverage details to ensure correct processing. •Identified and corrected claim errors or discrepancies. •Worked with other tearns to resolve issues and improve claim accuracy. •Maintained confidentiality of sensitive claim and customer information. •Served as th...
Technical Assistant/ Encoder
LCH Philippines, Inc.
Sep 2006 - Apr 2007
Job Responsibilities:
Accurately input and update data into company databases and systems. •Maintain, troubleshoot, and repair computer hardware and software issues. •Provide technical support to staff and assist with system upgrades. •Assist in implementing IT solutions to improve workflow efficiency
Quick Stats
Certifications
Education
Bachelor's Degree
STI College
2002 - 2006