Customer Service Representative/ Sales ExpertCustomer Service Representative/ Sales Expert

I have over two years of experience in customer support and sales across eCommerce, retail, and travel industries, with proven expertise in managing multi-channel inquiries via phone, chat, and email, resolving escalations with empathy, and consistently achieving sales targets. I am proficient in CRM systems such as Salesforce and Zendesk, skilled in documentation and ticket tracking, and adept at collaborating with cross-functional teams to improve processes and customer satisfaction. My strong... See more