Virtual assistant, customer service,

Constance

300/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven customer service pro 7+ years experience in sales & support Proficient in CRM & call handling Strong communicator, problem-solver both inbound and outbound calls.

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementBeginner

Sales & Business Development

Cold CallingBeginner

Marketing & Growth

Community ManagementBeginner

AI & Automation

Copy.aiBeginner
ZapierBeginner
Power AutomateBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner
Customer.ioBeginner
ZendeskBeginner

Work Experience

Customer service/Administrative assistant

Viewtech limited

Jul 2019 - Dec 2025

Job Responsibilities:

Key achievements: - Consistently exceeded customer satisfaction targets - Increased sales by 20% through effective upselling - Reduced call wait times by 30% through efficient handling - Trained new team members on products and best practices Responsibility - 7+ years in customer-facing roles - Inbound and outbound call experience - Proficient in CRM software and data entry - Strong problem-so...

Cold CallingCopy.aiEmail SupportLive Chat SupportZapierPower AutomateCommunity ManagementCalendar Management

Quick Stats

Age28 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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