Customer Support, Virtual Assistance, Social Media ModeratorCustomer Support, Virtual Assistance, Social Media Moderator
Celine
ID Verified$1,500
per month
($9/hour)
Profile Description
Adaptable Customer Support Specialist and Virtual Assistant with over 13 years of omnichannel experience across phone, live chat, email, and social media moderation. Proven track record in e-commerce order management, technical troubleshooting, and detail-oriented quality assurance. Expert at navigating platforms like Shopify, Gorgias, Canva, and Google Workspace to deliver empathetic, high-quality customer care under peak volume while strictly maintaining policy compliance.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Social Media Moderator
Smile Success
Aug 2023 - Present
Key Achievements:
Handle daily e-commerce order management and operational tracking. Manage social media community channels, actively responding to comments and direct messages. Resolve customer complaints efficiently to ensure high satisfaction and protect brand sentiment.
Customer Service / Digital Marketing Specialist
Cimpress
Apr 2017 - Jun 2026
Key Achievements:
Assisted e-commerce customers in receiving, tracking, and fulfilling orders using specialized product knowledge. Handled communication and email management, resolving complex customer complaints with positive outcomes. Conducted social media moderation, answering public comments, DMs, and addressing public feedback. Provided small business clients with website assistance, basic design support, and promotional guidance.
Quick Stats
Education
Bachelor's Degree
University of Makati
2008 - 2012