Customer Service, Customer rentetion, Customer Support.Customer Service, Customer rentetion, Customer Support.

Highly skilled in Customer Relationship Management, including resolving escalations, improving customer satisfaction, and driving customer retention through proactive support and follow-ups. Strong expertise in Quality Monitoring and Process Improvement, with a proven track record of auditing calls, chats, and emails to identify performance gaps and training needs. Experienced in Performance Metrics and Reporting, including SLA adherence, CSAT, and AHT optimization. Adept at Coaching, Complian... See more