Customer Support Specialist, Customer Service RepresentativeCustomer Support Specialist, Customer Service Representative
Cecilia
ID Verified$1,200
per month
($7/hour)
Profile Description
Results-driven Customer Service and Quality Assurance professional with over 4 years of experience in customer support, quality monitoring, and customer engagement. Skilled in handling customer interactions across calls, live chat, and email, resolving issues efficiently, monitoring service quality, and providing actionable feedback to improve performance. Experienced in using CRM and support tools and passionate about delivering excellent customer experiences. Known for strong communication, at...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Quality Analyst
Teleperformance
Feb 2024 - Jun 2026
Job Responsibilities:
Successfully supported improvements in agent performance through regular monitoring, feedback, and coaching. Helped identify recurring quality gaps and contributed to process improvement initiatives. Maintained accuracy and consistency in quality evaluations while handling a high volume of interactions. Contributed to improving the overall customer experience and service quality. Built strong coll...
Customer Service Representative
Teleperformance
Feb 2022 - Jan 2024
Job Responsibilities:
Responded to customer inquiries through phone calls, live chat, and email. Resolved customer complaints, issues, and service requests efficiently. Provided accurate information about products, services, and company policies. Documented customer interactions and updated records using CRM and support systems. Escalated complex issues to the appropriate teams when necessary. Maintained high customer...
Quick Stats
Certifications
Education
Bachelor's Degree
JKUAT
2016 - 2020