Catherine

Virtual assistant, customer support, bookkeeper

Catherine

250/mo
Ghana
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Versatile and dedicated professional with over five years of combined experience in healthcare support, customer service, Book keeping and virtual administration. Currently serving as a Certified Nurse Assistant at Cedar Crest Hospital, providing compassionate patient care and maintaining accurate clinical documentation. Experienced in remote administrative support with Sky Consult, managing schedules, communications, and digital records efficiently. Proven ability to deliver excellent customer ...

Skills & Expertise

Data & Analytics

Design & Creative

CapCutIntermediate
CanvaBeginner

Finance & Accounting

BookkeepingIntermediate

Work Experience

Virtual Assistant

Sky consult

Aug 2023 - Sep 2025

Job Responsibilities:

• Managed executive emails, scheduling, and administrative tasks remotely. • Organized digital records and maintained structured filing systems. • Prepared reports and performed accurate data entry. • Communicated with clients professionally and efficiently.

Email SupportGoogle Sheets (Advanced)Ticket ManagementLive Chat SupportVideo SupportSocial Media SupportExcel (Advanced)Phone Support

Bookkeeper

Kfab’s hair plug

Jan 2023 - May 2025

Job Responsibilities:

• Maintained accurate financial records by recording daily income, expenses, and transactions. • Managed accounts payable and receivable, ensuring timely payments and follow-ups. • Prepared invoices and monitored outstanding balances to improve cash flow. • Reconciled bank statements and resolved discrepancies promptly. • Generated monthly financial reports to support business decision-making....

Google Sheets (Advanced)Excel (Advanced)Ticket ManagementData EntryDocument ManagementBookkeeping

Customer support representative

BnB company limited

Jan 2022 - Dec 2023

Job Responsibilities:

• Handled customer inquiries via phone and email professionally. • Resolved complaints efficiently and maintained high satisfaction rates. • Documented customer interactions accurately in internal systems.

Email SupportTicket ManagementLive Chat SupportExcel (Advanced)Social Media SupportPhone SupportVideo SupportGoogle Sheets (Advanced)MetabaseData Entry

Customer service associate

KFC Ghana

Aug 2019 - Jan 2021

Job Responsibilities:

• Processed high-volume transactions with 100% accuracy. • Assisted customers with orders and resolved concerns efficiently. • Maintained clean and organized service areas.

Email SupportLive Chat SupportPhone SupportSocial Media SupportVideo Support

Quick Stats

Age25 years
GenderFemale
Other Languages
EnglishFluent
ID VerificationNot verified

Education

Certificate

Zuarungu nursing midwifery college

2021 - 2022