VA, Public relations, Journalist, Marketing, Communications

Caroline

ID Verified
700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I am a Communications and Customer Relations professional with a Bachelor’s Degree in Mass Communication, specializing in Broadcast Journalism. I have experience in customer service, client relations, sales, media buying, public communication, and broadcast production. My career has strengthened my communication, problem-solving, storytelling, and stakeholder management abilities. I am skilled in handling client inquiries, managing complaints, supporting sales, coordinating campaigns, and de...

Top Skills

Adobe Premiere Pro · 4 yearsAfter Effects · 4 yearsCanva · 4 yearsColor Grading · 4 yearsScriptwriting · 4 years

Skills & Expertise

Content & Writing

ScriptwritingAdvanced

Customer Success

Phone SupportIntermediate
Live Chat SupportIntermediate
Email SupportIntermediate
Ticket ManagementIntermediate
LiveChatIntermediate
ZendeskIntermediate

Design & Creative

CanvaAdvanced
Video EditingAdvanced
Adobe Premiere ProAdvanced
Color GradingAdvanced
After EffectsAdvanced
Adobe PhotoshopAdvanced
Adobe IllustratorAdvanced
Social Media GraphicsIntermediate

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Data EntryIntermediate
ClickUpIntermediate

Marketing & Growth

Google AdsIntermediate
Meta Ads (Facebook/Instagram)Intermediate

Sales & Business Development

Account ManagementIntermediate
Cold Email OutreachIntermediate
Zoho CRMIntermediate

Work Experience

Customer Service representative

Call Experts

Feb 2026 - Jun 2026

Key Achievements:

Promote and sell 3CX business communication system to prospective and existing clients

Email SupportTicket ManagementPhone SupportLive Chat SupportLiveChatEmail ManagementAccount Management

Sales Executive/Account Manager

Wakati Outdoor Advertising Company

Aug 2025 - Feb 2026

Key Achievements:

Sold outdoor advertising sites to direct clients and advertising agencies Managed client communication throughout campaign implementation

Ticket ManagementEmail SupportAccount ManagementCalendar ManagementEmail ManagementPhone Support

Broadcast production Intern

Swahili TV

May 2025 - Jul 2025

Key Achievements:

Support live television production and studio operations

CanvaAdobe Premiere ProColor GradingSocial Media GraphicsVideo EditingAfter EffectsScriptwriting

Quick Stats

Age23 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Virtual Assistant
Digital Marketing

Education

Bachelor's Degree

Africa Nazarene University

2021 - 2025

High-school

Kathiani Girls' High School

2020 - 2016