VA, Public relations, Journalist, Marketing, Communications

Caroline

ID Verified
700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I am a Communications and Customer Relations professional with a Bachelor’s Degree in Mass Communication, specializing in Broadcast Journalism. I have experience in customer service, client relations, sales, media buying, public communication, and broadcast production. My career has strengthened my communication, problem-solving, storytelling, and stakeholder management abilities. I am skilled in handling client inquiries, managing complaints, supporting sales, coordinating campaigns, and de...

Skills & Expertise

Content & Writing

Customer Success

Phone SupportIntermediate
Live Chat SupportIntermediate
Email SupportIntermediate
Ticket ManagementIntermediate
LiveChatIntermediate
ZendeskIntermediate

Design & Creative

Virtual Assistance & Admin

Email ManagementIntermediate
Data EntryIntermediate
ClickUpIntermediate

Marketing & Growth

Sales & Business Development

Account ManagementIntermediate
Zoho CRMIntermediate

Work Experience

Customer Service representative

Call Experts

Feb 2026 - Jun 2026

Job Responsibilities:

Promote and sell 3CX business communication system to prospective and existing clients

Email SupportTicket ManagementPhone SupportLive Chat SupportLiveChatEmail ManagementAccount Management

Sales Executive/Account Manager

Wakati Outdoor Advertising Company

Aug 2025 - Feb 2026

Job Responsibilities:

Sold outdoor advertising sites to direct clients and advertising agencies Managed client communication throughout campaign implementation

Ticket ManagementEmail SupportAccount ManagementCalendar ManagementEmail ManagementPhone Support

Broadcast production Intern

Swahili TV

May 2025 - Jul 2025

Job Responsibilities:

Support live television production and studio operations

CanvaAdobe Premiere ProColor GradingSocial Media GraphicsVideo EditingAfter EffectsScriptwriting

Quick Stats

Age24 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Virtual Assistant
Digital Marketing

Education

Bachelor's Degree

Africa Nazarene University

2021 - 2025

High-school

Kathiani Girls' High School

2020 - 2016